Digital Patient Chart (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users’ information. This Privacy Policy describes how we collect, use, and safeguard information when you use our Electronic Health Record (EHR) system, website, and related services.

1. Information We Collect

We collect the following types of information:

a. Practice Information

• Practice name, address, contact details
• Staff names and roles
• Hardware configuration details (cameras, NFC scanners, payment terminals)

b. User Information

• Names, emails, and login credentials of authorized staff
• Activity logs within the EHR system

c. Patient Information (Protected Health Information – PHI)

• Only collected, stored, and processed as part of the EHR’s function
• Compliant with the Health Insurance Portability and Accountability Act (HIPAA)

d. Technical Information

• Device type, browser type, IP address
• Usage patterns and performance metrics
• Session recordings during support interactions (with consent)

2. How We Use Your Information

• We use collected information to:
• Provide and improve our EHR services
• Deliver on-site setup and staff training
• Respond to support requests in real-time
• Customize features to fit your practice needs
• Ensure compliance with legal and regulatory requirements (including HIPAA)
• Maintain system security and prevent unauthorized access

3. How We Protect Your Information

• HIPAA-compliant data encryption (in transit and at rest)
• Role-based access controls for staff
• Regular system security audits
• Secure, access-controlled servers located in the United States
• Continuous monitoring for suspicious activity

4. Sharing of Information

• We do not sell, rent, or share your information with third parties for marketing purposes.
  We may share information only in these situations:
• With your explicit consent
• With service providers bound by confidentiality and security obligations
• As required by law or court order
• In cases of fraud prevention or security threat mitigation

5. Data Retention

• Practice and user account data: retained as long as your subscription is active
• PHI: retained according to HIPAA retention requirements (minimum 6 years, unless otherwise mandated)
• Upon termination, data is securely deleted or returned to you in compliance with HIPAA guidelines

6. Your Rights

• You have the right to:
• Access, correct, or delete your information
• Request a copy of stored data
• Restrict certain data processing
• File a complaint with the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze usage trends. You may disable cookies in your browser settings, though some features may not function properly.

8. Support Interactions

When you request support, our account managers may access your EHR session via secure screen share to resolve issues. This is done only with your authorization and is logged for compliance.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the “Effective Date” updated accordingly.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Digital Patient Chart
Website: https://digitalpatientchart.com