Managing store payments and orders directly from the EHR system streamlines administrative tasks and creates a frictionless experience for both patients and clinic staff. Through seamless integration, patients can purchase products such as supplements, pillows, or other health-related items, and the clinic can efficiently process payments, shipping, and pickups within the EHR interface. This feature enhances operational efficiency, improves order management, and ensures secure and accurate payment processing.
With direct integration of Stripe, our EHR system supports secure and automated payments for store purchases. Patients can pay for products through their portal or mobile app, and the transaction is immediately reflected in their payment history. This automated process reduces manual errors and provides a clear audit trail for the clinic’s financials.
From purchase to delivery, each order is meticulously tracked. Patients receive notifications of order status updates, and clinic staff can view the progress of any order at a glance. Orders are linked to patient accounts for clear record-keeping and visibility. This transparency boosts patient trust and satisfaction, knowing their orders are handled efficiently.
Our system offers an additional level of convenience by allowing patients to make purchases through their mobile app. Items can be paid for and picked up during the patient’s next visit, eliminating the need for additional transactions at the clinic. In the event a product needs to be shipped, the secretary can easily select the shipping company from within the EHR, print shipping labels, and schedule the pickup directly from the system. Whether it’s UPS, FedEx, or USPS, the system coordinates seamlessly, allowing the clinic to focus on patient care while logistics are managed automatically.
The EHR also supports payment plans for patients, allowing them to split large purchases into manageable installments. Additionally, patients can set up automatic payments for recurring purchases, such as supplements or other consumable items. The system automatically processes the payment when the patient arrives for their next appointment, ensuring a smooth transaction process. All payment details, including plans and one-time purchases, are securely stored within the patient’s financial history for easy tracking and reconciliation.
Efficient order fulfillment: Staff can manage every step of the order process, from receiving payments to coordinating shipping or in-store pickup, all within the same interface. This streamlines workflows and reduces the time spent on manual tasks.
Automated notifications: The system automatically notifies both patients and clinic staff when orders are placed, processed, or shipped. This provides full transparency and ensures that no step in the fulfillment process is overlooked.