Chat Support

Real-Time Assistance with Live Screen Sharing

For complex issues that require more than just text-based communication, our live chat support offers a screen sharing feature. This allows our support specialists to see exactly what’s happening on your EHR system, providing hands-on assistance to quickly diagnose and resolve issues. Whether you're facing a technical glitch or need guidance on using specific features, our team is here to help you in real-time.

How to Access Live Screen Sharing Support

Using live screen sharing support is simple. Follow these steps to connect with a support specialist:

• Step 1: Log in to your Digital Patient Chart EHR account.
• Step 2: Click on the chat icon in the bottom right corner of your dashboard to initiate a chat session.
• Step 3: Request screen sharing when describing your issue. The support specialist will send you a link to start the screen sharing session.
• Step 4: Follow the link to share your screen, allowing the support specialist to view and guide you through resolving the issue in real-time.

Benefits of Live Screen Sharing

Live screen sharing offers several advantages, including:

• Hands-On Guidance: By allowing the support specialist to see your screen, you receive more accurate and targeted assistance, speeding up the resolution process.
• Interactive Learning: As the specialist walks you through the solution, you’ll learn how to handle similar issues in the future, enhancing your understanding of the EHR system.
• Visual Problem Solving: Complex problems can often be difficult to describe in text. Screen sharing eliminates misunderstandings by allowing the specialist to see the issue directly.

Best Practices for Screen Sharing Support

To make the most of your live screen sharing experience, keep these tips in mind:

• Prepare Your Screen: Close any unnecessary windows or sensitive information before starting the screen share session to ensure privacy and focus.
• Be Ready to Interact: The support specialist may ask you to click through certain steps or try different options while they observe. Be ready to actively participate in solving the issue.
• Ask Questions: Don’t hesitate to ask for clarification or further explanation during the session. This is a valuable opportunity to learn more about the EHR system and improve your skills.