Email Support

Get Help When You Need It with Email Support

Our dedicated email support team is here to help you with any questions or issues you may encounter while using the Digital Patient Chart EHR system. Whether you need assistance with a technical problem, have questions about a feature, or require guidance on best practices, our experts are just an email away.

How to Access Email Support

Getting in touch with our support team via email is simple and convenient. Here’s how to do it:

• Step 1: Open your preferred email client.
• Step 2: Compose a new email and address it to support@digitalpatientchart.com.
• Step 3: In the subject line, include a brief description of your issue or question (e.g., "Issue with Appointment Scheduling Feature").
• Step 4: In the body of the email, provide detailed information about the issue you're experiencing or the question you have. Include any relevant screenshots, error messages, or account details that may help us resolve your issue faster.
• Step 5: Send the email and wait for a response from our support team. We strive to respond to all inquiries within 24 hours.

What to Expect After Sending Your Email

After you’ve sent your email, our support team will review your inquiry and respond as quickly as possible. You can expect a detailed reply that addresses your issue or question, along with any additional instructions or steps to follow.

If your issue requires further investigation or escalation, our team will keep you informed throughout the process, ensuring that you’re always in the loop.

Tips for Faster Resolutions

To help us assist you more effectively, here are some tips for crafting your support emails:

• Be Clear and Concise: Provide a detailed but succinct description of the issue or question.
• Include Relevant Details: Share any error codes, screenshots, or account information that could help diagnose the problem.
• Check for Responses: Keep an eye on your inbox for our reply, and be ready to provide additional information if requested.