We understand that any disruption in your EHR system can affect the flow of your practice. That’s why we’ve designed a comprehensive troubleshooting guide to help you quickly identify and resolve issues. Whether it’s a technical glitch or a user error, our resources are here to ensure that your practice experiences minimal downtime.
Encounter a problem? Our troubleshooting section covers the most common issues users experience and offers straightforward solutions. Whether it’s a login issue, slow performance, or difficulty accessing specific features, our step-by-step guides will walk you through the resolution process.
If you can’t find a solution here, our system also provides links to detailed articles and video tutorials that can guide you through more complex troubleshooting steps.
Our EHR includes built-in diagnostic tools that allow you to quickly assess the system’s performance and pinpoint the cause of any issues. These tools provide real-time data on system health, including server status, connectivity, and resource usage. By using these diagnostics, you can often resolve issues without needing external support, saving time and reducing disruption to your practice.
If the troubleshooting resources don’t resolve your issue, our support team is just a click away. Through the EHR’s support portal, you can initiate a live chat, schedule a call, or submit a ticket for more complex problems. Our support team is trained to handle a wide range of technical issues and can guide you through more advanced troubleshooting steps.
For urgent issues, our real-time assistance ensures that you can get back to serving your patients as quickly as possible. We understand the importance of keeping your practice operational and are committed to providing timely and effective support.
To minimize the chances of encountering issues, our EHR system also includes preventative maintenance tips. These best practices, such as regularly updating your software, monitoring system performance, and training staff on proper usage, can help keep your system running smoothly.
By staying proactive, you can prevent many common problems before they arise, ensuring that your practice continues to operate without interruption.